Estate Management Services
Our flexible estate management services are tailored around you and your property needs.
You can decide whether to take a “hands-off” approach by taking advantage of our
“all-inclusive” management service or just use KTS Estate Managements to handle your legal responsibilities or maintenance programme – the choice is yours.
However you choose to work with us, you can be assured of superb value for money and a high quality service.
Free, no obligation personalised quotation
Contact us today for a free, no-obligation quote by emailing information@ktsestatemanagementltd.com or call us on 01903 889799 and leave a message. We will call you right back.
Out of Hours Emergencies
If you have a major leak or other emergency that is a potential threat to life, please call 07434 826425 out of office hours.
In the case of an out of hours emergency drain issue – please call Kevin Jenkins on 07725 040380
Please use Fixflo to report faults if you do not have an online account.
Please ONLY use the Out of Hours service if the issue is a genuine emergency.
We reserve the right to charge a call out fee for any non-urgent call outs.
Repairs & Maintenance
At KTS Estate Management, we take care of all aspects of repairs and maintenance on your properties and the estates we manage – leaving you free to get on with your life.
We have built a trusted network of professional and reliable tradesmen and contractors who take great pride in looking after the properties we manage.
From simple jobs like repairing a leaking tap to major refurbishments and development, our fully insured and specialist contractors treat every property as if it was their own.
Automated Fault Reporting
We have a dedicated online portal where you can manage your account and report faults.
For third parties or those without an online account we use FIXFLO to report maintenance and repair issues.
This straight-forward, easy-to-use online system allows occupiers to report repairs and problems quickly via an automated, bespoke portal.
Available in 40+ languages, the system is accessible 24/7 from any device.
The system helps occupiers to provide all the information we need to obtain accurate quotes and carry out repairs in the quickest possible time.
Site Visits
We regularly visit all the estates and properties we manage to build good relationships with occupiers and check that our high standards of maintenance and repairs are being met by the contractors we use.
Financial Accounts
We use the latest software to ensure all aspects of our clients’ accounts are professionally and accurately maintained.
All clients’ monies are held and maintained in separate bank accounts.
As required by S.156 of the Commonhold and Leasehold Reform Act 2002.
Detailed records of all transactions and expenditure made on behalf of clients are held securely and issued to suitably qualified accountants at year end for annual accounts to be created for clients.
Director and Annual General Meetings
We arrange and attend Annual General Meetings (AGMs) and Board of Directors’ meetings as required and prepare and issue minutes.
You can rely on KTS Estate Management Ltd to ensure all the relevant paperwork is created and issued correctly as set out in the Articles of Association.
This includes Notice of Meetings, agendas, accounts and reports.
All decisions are documented and actioned by our efficient property management team.
Company Secretary
We have a great deal of experience performing the role of Company Secretary on behalf of clients with estates of all sizes.
We will act as Company Secretary (if required) on behalf of clients’ ensuring all necessary paperwork is lodged with Companies House and maintain statutory company records.
Your On-Site Liaison
We build strong relationships with residents on the estates we manage and act as a friendly and knowledgeable point of contact for all enquiries relating to the management of the estate.
Insurance
We arrange cost-effective, reliable Buildings and Public Liability insurance, Directors’ and Officers’ Liability insurance and Lift Inspection insurance (if applicable).
Through our trusted network of reputable brokers, we obtain quotations prior to renewals to ensure that the best possible cover is provided at the best possible price.
Other Services (subject to additional fees)
Items requiring additional work on our part, e.g. major works, decorating, significant insurance claims, planning applications, etc. may incur an additional fee.
This is usually a percentage of the total cost of the works – subject to agreement with our client before commencement of the work, wherever practicable.
Any works which require the involvement of a suitably qualified professional are also subject to separate additional fees, calculated on an agreed percentage of the total cost of the works.
The following services are subject to a separate charge, normally payable by the individual resident.
- Dealing with purchasers’ solicitors’ enquiries.
- Dealing with all matters following the sale of individual properties, including the transfer and issue of new share/membership certificates, as required.
Out of office hours
Our offices are open Monday to Friday 9am – 5pm and staff are on hand to answer any queries and deal with maintenance issues.
However, we appreciate that some maintenance issues can crop up outside of these times, so we have an out of office hours to call if the issue is urgent (number to be confirmed). Please log your issue on FIXFLO – our fault reporting online system.
Maintenance team member assigned to the issue
Every Estate has their own dedicated Maintenance/Administrator Support, and when you have a maintenance issue, you will be informed of who your contact will be.
Property Manager will gain authority from Directors before any major works are completed
Each Estate has their own Property Manager and Directors of the Estate will be informed of any maintenance issues that arise and of any works that are required.
We will discuss and agree with you the best course of action. However, we will not bother you with minor issues like light bulbs being changed.
Section 20’s
Section 20 is a clause in the Landlord and Tenant Act 1985 which is intended to protect leaseholders from paying unnecessarily large sums for work carried out to their building.
If work should exceed £250 per leasehold, then we will arrange for a Section 20 to be raised. Here’s an overview of how the process works.
Stage One
For qualifying works, under Section 20 we will serve a “Notice of Intention to Carry Out Works” on all lessees. This Notice will describe the proposed works, state the reasons for considering the proposed works, and invite leaseholders to make written observations within 30 days.
Stage Two
At the end of the 30-day consultation period, we will have gained at least two estimates.
If nominations were made within the consultation period, then estimates will have been obtained from at least one of these nominations.
We will then provide a “Statement of Estimates,” which will set out the details of estimates we have obtained and a summary of any observations received within the consultation period.
All estimates obtained must be made available for inspection by the lessees, including estimates obtained from nominated contractors.
STAGE THREE
If, at the expiration of the consultation period, the chosen contractor did not provide the lowest estimate, then a “Notification of award of contract” will be served upon all lessees which will explain the reasons for not awarding the contract to the lowest estimate.
We will work closely with the contractors ensuring all works are carried out to the highest possible standard.
Find out more
For more information on the range of services we provide, please contact us by telephone on 01903 889799 or email information@ktsestatemanagementltd.com and we will be delighted to help.
We are always happy to provide a free, personalised quotation so get in touch with our friendly team today.
Get In Touch
We love to talk, so please give us a call or drop us a line to discuss your property management requirements and we will be delighted to help.
During Office Hours
If you are calling during our office hours, you will reach our digital answering system. We do not answer live calls from within the office to ensure our full attention to the clients we are assisting so always leave a message, including your name, contact number, and the nature of your enquiry, and a member of staff will return your call as a matter of priority.
Unit 2 Park Farm
Chichester Road
Arundel
West Sussex
BN18 0AG
01903 889799
information@ktsestatemanagementltd.com